If you are able to login to your account on our website and touchscreen device apps but not the PC Host software see below for solutions regarding Windows Security and Bitdefender. If you have NordVPN installed please refer to this guide instead.

Windows Security:

Go to Windows settings > Update and Security > Windows Security (in the list on the left) > Virus & threat protection setting and then manage settings > scroll down then click manage Controlled Folder Access

You may simply toggle Off this folder access block universally or manually add an allowance for GameGlass.


Either disable safe files universally or click "application access" and just add gameglass.exe to the exclusion list.


Please see this article for solutions related to NordVPN.